Job Details

Customer Experience Team

schuh Head Office Livingston
1 Neilson Square
Deans Industrial Estate
EH54 8RQ

Part-Time NEW!

About the role

schuh is one of the leading independent fashion footwear retail businesses in the UK.  Our concept combines high fashion brand names together with innovative own label ranges to create an exciting retail environment.

We have vacancies for part-time Christmas Temps to work at our Head Office in Livingston to help out over the Christmas and New Year period.

We are currently recruiting for part-time Customer Experience team members to work a variety of day, weekend and evening shifts in our contact centre. Working hours will be up to 10pm Monday to Friday and 9-6 Saturday and Sunday.

The schuh Customer Experience Department is a fast paced environment where the customer always comes first. We believe that every customer should leave us thinking WOW!

As a company we lead the way with our customer service effort and believe this is what sets us apart from others. That is why we are looking for candidates with call centre experience.

You must have the ability to travel to Livingston, Scotland.

Availability over Black Friday weekend, Christmas and New Year is essential.

The Person
We're looking for someone with positivity, enthusiasm and a passion for great customer service.
We need people to work and communicate effectively as part of a team.
We are always looking for confident and hardworking individuals.
Genuine and honest people will excel with us.

The Role
Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality.
You will be expected to:
Deal efficiently and professionally with customers via phone and email.
Effectively engage with customers via our video and text chat services.
Deal with service related queries through various social media platforms.
Help our high street stores with any problems or queries.

Full training will be given.

If you are hardworking, reliable and are interested in this fantastic opportunity, please upload your CV today.

We look forward to hearing from you!

About the location

Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.