Job Details

German Customer Experience Advisor


schuh Head Office Livingston
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ

Permanent
Full-Time NEW!

About the role

About the role

We are currently recruiting for a German Speaking Customer Experience Team Member to join our existing call centre and translation team. We are looking for someone to work 37.5 hours per week, 5 out of 7 days. This will be spilt across working in our Livingston Head office and remote working from home.

The schuh customer experience department is a fast paced environment where the customer always comes first. We believe that every customer should leave us thinking WOW!

As a company we lead the way with our customer service effort and believe this is what sets us apart from others.

The Person

Can speak fluent German, you will be dealing with our customers contacting us from Germany.

You are friendly, outgoing, a great listener and have excellent written and spoken skills in both German and English.

We're looking for someone with positivity and enthusiasm and a passion for great customer service.

We need people to work and effectively communicate as part of a team.

We are always looking for confident and hardworking individuals.

Genuine and honest people will excel with us.

About the location

Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.